Clients from Hell

scotty

Moderator
Staff member
I know it's not good practice but as yet, I don't tend to use a contract.

I do however tell them my terms in my e-mails which is almost as good and is binding.

So, what happens if you ask for a deposit, complete all the work, and a client doesn't like it? You keep the 50% and take a loss on the rest?
That's pretty much how it works and again, it's a pretty standard agreement.
"50% non-returnable depots on starting the project. 50% balance on completion before handing over the files."
Not that I just take the money and run.
I do my level best to deliver even if it does mean I go above and beyond.

And... what if they say it's not good enough, only pay you 50% but still use it?
If they were to use what you'd done without full payment then they'd be using your intellectual property without your permission which is against the law.
Not that this has ever happened to me.
 

KCoppo

New Member
I know it's not good practice but as yet, I don't tend to use a contract.

I do however tell them my terms in my e-mails which is almost as good and is binding.



That's pretty much how it works and again, it's a pretty standard agreement.
"50% non-returnable depots on starting the project. 50% balance on completion before handing over the files."
Not that I just take the money and run.
I do my level best to deliver even if it does mean I go above and beyond.



If they were to use what you'd done without full payment then they'd be using your intellectual property without your permission which is against the law.
Not that this has ever happened to me.
Ok, that's so helpful!

Thank you so much for all your feedback and advice on this. It gives me a clear way forward. All I can do now is send them an email and see what happens. If they get offended by my proposed changes, so be it. I guess I'll just have to put myself out there, look for new clients and hope for the best. :cool:
 

scotty

Moderator
Staff member
Things can seem clearer with the benefit of hindsight.

It's harder to try and implement things like terms after the fact but I guess you have to weight it up?
Carry on with a vague agreement, being exploited and them dictating to you what's happening?
or... run the risk of offending them and potentially losing them as a client?

Thing is, from what you've said you have done a lot for them and added a lot of value to their business but they do seem to be taking a few liberties.

Don't get me wrong, I'm no expert but I've learned a few things the hard way and I do still tend to be a bit soft myself.
I just found it easier if I ask for a deposit (as per my terms).

Strange thing is, people tend to respect and value you more if money and an agreement is in place.

I've been thinking of putting my terms on a page on my site so it can be seen and I can also point people there so it's all in place, in the open and transparent.

I've seen others do this and I have a link to one which may help a little.

I'll PM a link to an example for you to take a look at.
 

KCoppo

New Member
Things can seem clearer with the benefit of hindsight.

It's harder to try and implement things like terms after the fact but I guess you have to weight it up?
Carry on with a vague agreement, being exploited and them dictating to you what's happening?
or... run the risk of offending them and potentially losing them as a client?

Thing is, from what you've said you have done a lot for them and added a lot of value to their business but they do seem to be taking a few liberties.

Don't get me wrong, I'm no expert but I've learned a few things the hard way and I do still tend to be a bit soft myself.
I just found it easier if I ask for a deposit (as per my terms).

Strange thing is, people tend to respect and value you more if money and an agreement is in place.

I've been thinking of putting my terms on a page on my site so it can be seen and I can also point people there so it's all in place, in the open and transparent.

I've seen others do this and I have a link to one which may help a little.

I'll PM a link to an example for you to take a look at.
Yes, that makes perfect sense. I really need to create a website for myself. To be honest, I've been a bit lazy when it comes to managing my own business. I put all my energy into making them successful and neglected to look for new clients or build a reputation for myself. I guess 2020 is the year to make a few changes. Thanks again!! :)
 
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