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Creative Liverpool - Can anyone help with this NIGHTMARE please?

Discussion in 'Website Design Forum:' started by Mercy Design, Jan 15, 2010.

  1. Mercy Design

    Mercy Design Member

    Hi there.
    A friend of ours commissioned a large agency to brand his company & build his website for a large figure. The job was manage extremely unsatisfactorily and the client has now withheld payment and begun legal proceedings. In the meantime, the agency, who have all log-in details for the website have taken it upon themselves to write expletives all over the homepage. The client has no access to the site and this is having a disastrous effect on his business.
    Does anyone know if there's anything we can do to access this site?

    Thanks so much for your help.

  2. MulaG

    MulaG New Member

    Oh dear that sounds very nasty :icon_thumbdown: Did the agency set up the hosting? If so there isn't really anything you can do about it I'm afraid.
  3. Stationery Direct

    Stationery Direct Administrator Staff Member

    Sounds pretty unprofessional whatever the situation, e-mail the company that provided the hosting asking them to take it down, although they will probably ask for a letter from the courts before they do.

    Surely this is libelous if this is your clients domain and business name, make sure you get screen grabs etc of what they are doing and speak to a solicitor.

    What's the domain so we can take a look and advise further, PM the URL if you prefer.
  4. Mercy Design

    Mercy Design Member

  5. Stationery Direct

    Stationery Direct Administrator Staff Member

    I notice the domain is registered to Connell Associates at their address via Fasthosts, so at least they seem to own it, do they have access to the domain via their Fasthosts control panel or did said company register it on their behalf?

    You need to contact fasthosts get access to your domain account and then stop re-directing to the actual website that has been designed....wherever that may be hosted.

    You can then just put up a holding page with contact information and website coming soon etc whilst they sort this mess out.

    Hope that helps
  6. Mercy Design

    Mercy Design Member

    Boss, thank you so much, that's unbelievably helpful!
    This situation is absolutely disgusting, especially considering the size of the company & their client list.
    I'll keep you updated on how the situation pans out- its so unusual to hear of an agency behaving this way- makes a nice change from us all bitching about nightmare clients I suppose.

    Mercy : Design Agency, Literature & Arts Collective : London / Liverpool : UK
  7. Stationery Direct

    Stationery Direct Administrator Staff Member

    Who was the agency?
  8. Yes name and shame them. We all want to know about bad businesses and this sounds like an absolutely disgraceful way of treating a customer.
  9. Minuteman Press

    Minuteman Press Moderator

    Speachless. Shocking. Never seen anything like it.

    I would certainly name and shame.

    I hope things work out.
  10. Katedesign

    Katedesign Well-Known Member

    I'd phone Fasthosts tell them what's happened.

    Appalling behaviour. I've known Webdesigners to pull sites off the web but not to behave so shabbily!
  11. JohnRoss

    JohnRoss Member

    Let's be fair, the agency has been seriously stiffed here - I mean, many of us have been through the experience of having a client refuse to pay when we have invested a large amount of time and/or money in a project, so I think the agency deserves at least a little of our sympathy. If your friend was not satisfied, surely he has other alternatives to simply refusing to pay. It must be a serious bummer for even a large agency to have a client renege, especially when that client is a biggish law firm, i.e. taking them to court is not the easy option.

    Anyway, as Boss Hogg points out, a WHOIS search on the domain name reveals that it belongs to your friend's firm. A little poking around also shows that the nameservers used ( belong to Fasthosts, in other words, the agency probably did not bother to find a proper hosting service but took the free-or-cheap-hosting-with-domain-registration route. So it should be easy for your friend to assert his rights over the domain and probably even over the files hosted by Fasthosts (I could be wrong about this, in that other hosting services than Fasthosts apparently use the same nameservers - the list is here). He just needs to contact Fasthosts (or one of the other hosting services) and ask them to send him a new login and password to an e-mail address he can access. If he doesn't get satisfaction, he can have the domain name transferred to a different registrar (see here), but I really don't think that is likely to be necessary. Of course, if your friend is as web-challenged as he seems to be, he will probably then need to hire someone to manage the site from the control panel and take it down or back it up or whatever he wants done. I'd offer to do it myself but would most definitely require payment in advance.
  12. Stationery Direct

    Stationery Direct Administrator Staff Member


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