I need some advice i think! working at a printers, I regularly come across the problem of bleed, in as much as a lot of people who supply artwork to us don't put it on their work. When the work is sent back to them (only when PDF supplied and there is no way we can sort it out), I tend to get a lot of attitude thrown back at me about it, and I was wondering what the best way to deal with it is? It frustrates me a lot, especially when the client is a repeat offender. For example, we have a client that regularly sends us large format posters, usually to be printed A1/A0. BUT always supplies them a3 with no bleed, in a 'print ready,' (ha) PDF format. This means dumping said file into indesign and enlarging - wouldn't matter so much but he's quoted as print ready so we're not paid to sort out his mistakes. So, I thought, I know, i 'll sort him out some indesign templates (programme he uses) which are preset to A1 and A0 with the bleed on - all he has to do is set his poster using the template and bingo! so I send him the templates, with full instructions, and my phone number just in case. I also set him up with a PDF preset so the PDF's would be print ready too (always puts those colour bars on the top, which we don't need at our place). The first say, two or three posters came through to us perfectly, so i thought brill, he's cracked it, lovely! Next thing they start coming through with no bleed one side...colour bars reappear....why????!!! I did my best to help him, explain why i needed it a certain way, what bleed was for etc. Now we're back where we were, A3 no bleed. I believe part of the problem is our sales office who deal with customers - we're not allowed to (stupid i know) unless given permission. I patiently explain problems to them, about bleed etc. - saw an email sent to someone from our sales team, who needed proper assistance with bleed and could have done with a bit of help, saying - 'send again, appears to be no bleed' and that was it! Unsurprisingly, the client:icon_Wall: just sent exactly the same PDF with no bleed. The email was ridiculous, of no help to the client, who needed help to understand what bleed is! Arggghhh! Either our sales team won't help customers properly, or I end up dealing with a designer who takes personal offence when bleed is requested. I would appreciate advice and tactics as to how to deal with these situations, to help both the clients, and our dealings with sales. I don't talk to the clients in a frustrated manner i have to stress, i am always polite and do my best to help, but sometimes its like talking to a brick wall. does anyone else ever have people saying , 'well thats the way we always do it!!!" said to them? as if that solves any problems!!! Thanks!