ATOJAR
New Member
Hey all, hopefully somebody can help me here.
We have a HP Designjet 500 Plus 42" printer that we use to print personalised canvases for people from home, now we bought this refurbishes around two years ago and its always worked fine. Recently though its started playing up and we are really stuck as what to do to fix it.
I have the latest drivers and firmware installed, both the print heads and ink are official HP products and we are using Photoshop CS6 on Windows 10 Pro x64. We have tried both calibrating colour's and realigning the print heads, manually cleaning the print heads as well as running the diagnostic Test built into the printer.
From what we can tell the diagnostic test shows/tells us all colours are fine. However when we print we keep getting random red bands through the image regardless if its a black and white or colour print, does anybody have any idea as to what could be causing this?
Thank you.
We have a HP Designjet 500 Plus 42" printer that we use to print personalised canvases for people from home, now we bought this refurbishes around two years ago and its always worked fine. Recently though its started playing up and we are really stuck as what to do to fix it.
I have the latest drivers and firmware installed, both the print heads and ink are official HP products and we are using Photoshop CS6 on Windows 10 Pro x64. We have tried both calibrating colour's and realigning the print heads, manually cleaning the print heads as well as running the diagnostic Test built into the printer.
From what we can tell the diagnostic test shows/tells us all colours are fine. However when we print we keep getting random red bands through the image regardless if its a black and white or colour print, does anybody have any idea as to what could be causing this?
Thank you.