Hi guys,
Really could do with some advise on the best approach to my problem..
Basically a self employed printer (1 man band) has asked me to be his in-house designer so that he can deal with people who want designs as well as just printing.
Our first client for the full design & printing wanted some leaflets done, which was great. Easy job.
However, I sent her the final design a few weeks ago via e-mail as a low quality jpg to ok for printing and didn't hear anything back.
Finally got in touch today and she says that she has emailed me back 3 times and received no reply so has gone elsewhere. I certainly haven't had any problems receiving emails!!!
Not to mention that if it was true, she hadn't got in touch with the director who is dealing with her for overall things like costing etc. rather than just me who only deals with the designing side.
She has both our numbers too!!? Seems a bit dodgy to me.
Anyway I asked her on the phone if she is having the leaflet DESIGNED elsewhere too and it was more like an 'erm.. yes'. She should still be invoiced for the work done regardless of whether she uses my design or not.
I am worried that she has taken my design to be printed independantly of us without paying for the work.
The low res file I send for e-mail purposes needed to be tweaked for print-ready so it wouldn't come out great quality if she happened to get it printed. And she also doesn't own the photograph that was taken especially for the leaflet.
Luckily, the cafe is about 20 miles away so it is possible to go down there for a cup of tea and find out if she has taken my design or not as she doesn't know my face.
How do you avoid these sorts of situations?
And if she refuses to pay for work done what is the best action to take?
Thanks guy... got soo much to learn!!
XXX
Really could do with some advise on the best approach to my problem..
Basically a self employed printer (1 man band) has asked me to be his in-house designer so that he can deal with people who want designs as well as just printing.
Our first client for the full design & printing wanted some leaflets done, which was great. Easy job.
However, I sent her the final design a few weeks ago via e-mail as a low quality jpg to ok for printing and didn't hear anything back.
Finally got in touch today and she says that she has emailed me back 3 times and received no reply so has gone elsewhere. I certainly haven't had any problems receiving emails!!!
Not to mention that if it was true, she hadn't got in touch with the director who is dealing with her for overall things like costing etc. rather than just me who only deals with the designing side.
She has both our numbers too!!? Seems a bit dodgy to me.
Anyway I asked her on the phone if she is having the leaflet DESIGNED elsewhere too and it was more like an 'erm.. yes'. She should still be invoiced for the work done regardless of whether she uses my design or not.
I am worried that she has taken my design to be printed independantly of us without paying for the work.
The low res file I send for e-mail purposes needed to be tweaked for print-ready so it wouldn't come out great quality if she happened to get it printed. And she also doesn't own the photograph that was taken especially for the leaflet.
Luckily, the cafe is about 20 miles away so it is possible to go down there for a cup of tea and find out if she has taken my design or not as she doesn't know my face.
How do you avoid these sorts of situations?
And if she refuses to pay for work done what is the best action to take?
Thanks guy... got soo much to learn!!
XXX