Word of warning to all. This has been the worst client we have ever worked with. Non payer, job changed scope multiple times over the course of 3 days. The director of the company has had 3 previously failed start ups. Under no circumstances should any work be undertaken from this person. Name is Matt Holland and the company name is Essentially Essex Ltd. very sad to have spend 7+ hours design time on his brand with nothing to show for it. No doubt our designs will find there way into his final product. And no doubt our solicitors will find there way into his office. Shame.
^ I assume you directed a designer to go ahead on the basis of an acceptable quote being supplied for the simple job of tweaking colours/text within an already completed design (ref. your original brief at the top of the thread). It appears that the scope of the job/nature of the task was subsequently changed as your most recent post states that you 'did not like the design'. The absence of a proper contract (which would have prevented anyone from varying the terms without a new contract being drafted) is an issue here but there was clearly some agreement to engage the designer at a specified rate for an agreed task. The question I would ask, then, is this: did the designer change the colours and words as originally requested and - ideally - supply the artwork? If not, you're perfectly right to feel aggrieved at the negative feedback; if they did what you originally asked, however, but you subsequently changed the job to require a whole new design, the honourable thing to do would be to pay them what you originally agreed and take the new, bigger job elsewhere. As has been noted, a formal contract would have cleared all of this up but the absence of a contract doesn't necessarily mean that there's no agreement in place.
Oh and by the way, to answer the part about me changing the job on hand, I find this completely irrelevant. Why? Because if he was not happy with me wanting the logo to be re-designed.....he could have just said no.