Pixelsmith
Junior Member
Hi All,
I run a small web and graphic design firm in Wales. I'm working on a site for a client and everything was going well until they found two errors on the site in Firefox 3.6 and 4.0 ( the site is here if you'd like to look for yourselves: readerservice.pixelsmithdesign.com/extras ). I dutifully checked the site in all my browsers (FF 4.0, 3.6, IE6, 7 & 8, Safari and Chrome) but could not reproduce the errors on any of them. The client has sent me screenshots of the errors but I can't figure out exactly what's happening.
Has anyone experienced anything like this, and if so, what do you tell the client? How can I troubleshoot an error I can't see? How can I convince the client the code is good when they're clearly experiencing an error? I know that I can't code for every iteration of every browser since there are so many different ways that each browser is set up, but it's frustrating not to be able to solve an error I can't see.
Thanks,
Adam
I run a small web and graphic design firm in Wales. I'm working on a site for a client and everything was going well until they found two errors on the site in Firefox 3.6 and 4.0 ( the site is here if you'd like to look for yourselves: readerservice.pixelsmithdesign.com/extras ). I dutifully checked the site in all my browsers (FF 4.0, 3.6, IE6, 7 & 8, Safari and Chrome) but could not reproduce the errors on any of them. The client has sent me screenshots of the errors but I can't figure out exactly what's happening.
Has anyone experienced anything like this, and if so, what do you tell the client? How can I troubleshoot an error I can't see? How can I convince the client the code is good when they're clearly experiencing an error? I know that I can't code for every iteration of every browser since there are so many different ways that each browser is set up, but it's frustrating not to be able to solve an error I can't see.
Thanks,
Adam