Seriously, I wonder why I bother some times!
A customer places an order for some business cards (has used us before), on delivery he phones up moaning about how small the font is etc, blaming us. I take a look at the artwork HE uploaded and HIS designer has used a 4pt/5pt font or something, I explain that this conversation needs to be between him and his designer as we didn't create this artwork.
He calms down and then as a gesture of goodwill...and because at the end of the day I want our customers to be happy and return, I offer to re-draw the artwork for him FREE OF CHARGE!!
As you will all know the free of charge jobs are the ones where the customer then takes the piss, multiple amends, can you reduce the font size by 0.00001pts, can you move that letter over by 1 pixel!! Anyway, after a round of probably 7 amends and therefore 7 emailed proofs he is happy, hooray!!! He signs off the final proof and it goes on press, in the meantime he leaves a 5 star review for us, which always makes me happy when I have gone the extra mile.
The cards are delivered and he is fuming, when we re-designed the cards we put a watermark of his logo in the background on the 1 side, this was on all proofs viewed including the final proof signed off. He is then amazed that this is printed on his business cards and demands that we re-print them free of charge etc etc....
Anyway, so after making literally next to nothing on the print, spending what must have been over an hour amending his artwork, corresponding via email etc, my reward for this? A 1 star review!!
I literally shouldn't have bothered.
A customer places an order for some business cards (has used us before), on delivery he phones up moaning about how small the font is etc, blaming us. I take a look at the artwork HE uploaded and HIS designer has used a 4pt/5pt font or something, I explain that this conversation needs to be between him and his designer as we didn't create this artwork.
He calms down and then as a gesture of goodwill...and because at the end of the day I want our customers to be happy and return, I offer to re-draw the artwork for him FREE OF CHARGE!!
As you will all know the free of charge jobs are the ones where the customer then takes the piss, multiple amends, can you reduce the font size by 0.00001pts, can you move that letter over by 1 pixel!! Anyway, after a round of probably 7 amends and therefore 7 emailed proofs he is happy, hooray!!! He signs off the final proof and it goes on press, in the meantime he leaves a 5 star review for us, which always makes me happy when I have gone the extra mile.
The cards are delivered and he is fuming, when we re-designed the cards we put a watermark of his logo in the background on the 1 side, this was on all proofs viewed including the final proof signed off. He is then amazed that this is printed on his business cards and demands that we re-print them free of charge etc etc....
Anyway, so after making literally next to nothing on the print, spending what must have been over an hour amending his artwork, corresponding via email etc, my reward for this? A 1 star review!!
I literally shouldn't have bothered.