Dealing with Terms and Conditions makes me really confront all manner of things that I would normally just shudder and stop thinking about, because... well, just because they're the awkward snaggy corners of doing business. The stuff that has to be accounted for but you wish it didn't. Today's snaggy corner: Under what conditions can the client reject the work? One studio uses the clause: Client shall only be entitled to reject the Works because such do not comply with the quotation or are defective in material and workmanship. Rejection without good reason shall be deemed a breach of these terms. I like that. But it does raise the question, 'Hang on, what if they just don't like the design?' The solution might fulfil the brief from an objective, functional perspective, but there is a subjective level to our business also. One person's minimalist is another person's boring, and we all know that if you put 5 random people in front of... well, pretty much anything and ask them what they think you'll probably get 7 different opinions. So, if the client just doesn't like the work for purely subjective, judgement-call reasons, then what do you do? How do you handle it? I'd love to know.