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PDF woes with Blurb

Discussion in 'Graphic Design Forum:' started by Paul Murray, Apr 7, 2014.

  1. Paul Murray

    Paul Murray Moderator Staff Member

    I'm in the process of trying to get a book printed for a client using (the clunky and frankly appalling) Blurb site. I'm having trouble getting it to accept the PDF, as it keeps demanding a version that is PDF/X-3, Acrobat 4 (PDF 1.3) compliant, which my version absolutely is. I've even downloaded their ID plugin and used their settings to export it, but still (after waiting half an hour for the file to upload) I keep getting the error.

    Anyone got any suggestions on how to solve this?
  2. bigdave

    bigdave Moderator Staff Member

    Do they have customer service number or email address you can contact?
  3. @GCarlD

    @GCarlD Well-Known Member

    I'm not familiar with Blurb, but I have used Amazon's Createspace and KDP, I guess it's a similar process. If you originally saved it as another version and tried to upload it and then saved it again as the correct version (overwriting the same file), sometimes you just have to rename that file and refresh the page before uploading. Sounds a bit silly but it's worked for me when I've had similar difficulties.

    Quick question: Would you recommend Blurb for Self-Publishers?
  4. Paul Murray

    Paul Murray Moderator Staff Member

    I contacted their customer service yesterday and finally got a reply today. I had to send them screenshots of the error and my PDF properties which their tech team will "look into".

    I finally managed to get through pre-flight by uploading using their InDesign plugin. God knows what that does differently that their preset doesn't, but oh well.

    Absolutely not. Their service is poor, the site is clunky and awkward to use, information you need is not available or simply hard to find, though I suspect that's just me not wanting to send business their way after my awful experience. I guess it's the case with most POD services. Plus you never know how the books will look until you pay full-price for a proof and have a look. In the past I've had to have up to three attempts to get a book right, which obviously the client wasn't too pleased about. This book I'm doing now is over £70 per copy, not including shipping!

    Personally I'd recommend anyone wanting to get a single copy of a book printed, to just use a decent printer to do the pages and pay a book-binder to put it together properly. It will probably be cheaper in the long-run.
    Last edited: Apr 8, 2014
  5. @GCarlD

    @GCarlD Well-Known Member

    Oh dear, cheers for the heads up! I'll stick to Amazon's services then.

    Yeah I looked at Blurbs prices and they seemed rather high. £70+ per copy is outrageous, what are they printing it in, gold?

    Hope everything else goes smoothly for you, at least you know not to use them again.

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