I've just had 20,000 labels printed (4 spot colours on matt) and I'm not happy in the slightest with the outcome. I approved the digital proof and in my approval requested a call/email before going to press for me to view the colours before running the whole lot. This call/email never came and now I have a product that is really disappointing and not what I approved (the colours are irrelevant here it's the final quality). Basically, there a few issues with the final labels: 1. the main colour is "wishy-washy" and not solid as I wanted 2. on every sheet two labels have a mark (error on the plate?) 3. The registration of the colours has left white edges or over print like a drop shadow I have emailed and had the following responses: Sorry you're not 100% happy with the labels - the problem is that when we print onto matt stock the colours always look "wishy-washy" we could've added ink all day & they still would've looked the same….The only way to brighten the labels would be to run on a coated material (semi-gloss or the like). When you require another order I suggest you come in & have a look at the labels on semi gloss & decide for yourselves what's best..shame you didn't mention it earlier & as you'd have been most welcome to come & pass the job on press…. As I said earlier in this post I requested a visit upon approving the digital proof. I told them I did request this only receive the following response: Apologies for that - I obviously forgot to let you know or I would've called/e-mailed you…… Whilst looking around for printers I requested samples and none of the samples provided were of such a low standard. I even went to another local printer with what I have just got and they said they wouldn't even of let them leave their factory looking like that!!! Not what I wanted to hear after forking out £700 of which I struggled to get together for these. I have spoken to them and they said they'll run them again on Tuesday but on semi-gloss. Regardless of this I'm still not happy with the first run. Would any of these be down to the process used (I assume they were done on Flexo)? What rights have I got to get what I want as what I have is not good enough.