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How NOT to attract new business *WARNING RANT*

Discussion in 'General Business Forum:' started by bigdave, May 26, 2011.

  1. bigdave

    bigdave Moderator Staff Member

    I've been talking to the Customer Service Manager of a local digital print firm who's promised great prices on short run work with a fast turn around.

    I requested a sample pack on Friday last week but instead of a sample pack I got a card from the royal mail informing me the sender has under paid the postage by 34p so I would have to collect the letter and pay the 34p along with a £1 handling fee! Now, is it just me or is this massively unprofessional!? A substantial part of of their business is going to be delivering print to customers, do they really expect me to give them my business when they can't even get an envelope from them to me?

    To add to this, I requested a quote for some posters at 9am on Monday. I didn't get a response until almost 5pm yesterday! I know sometimes we all get a bit busy but ffs, 3 days!?! Even a little note confirming receipt of the email would do but to just leaving me hanging!..

    The moral of this story...

    • Don't leave perspective clients hanging on for 3 days before you even acknowledge them. They will go elsewhere and wont come back!

    • Make sure your freebies / services don't cost the client unnecessarily! It's irritating to say the least and they might just name and shame you on the internet! (Not that I'd do that as it would be unprofessional of me.)

    • When a perspective client emails you to tell you that you need to look at how you're posting samples as it's cost them money unnecessarily, email them back as a matter of urgency!
  2. Dave L

    Dave L Well-Known Member

  3. djb

    djb Member

    (Royal Mail).
  4. printbar

    printbar Active Member


    You know, funny, but still pedantry.
  5. bigdave

    bigdave Moderator Staff Member

    Ok ok, so I rely on my spell checker to pick up my mistakes and some times it makes them worse!

    I did warn you this was a rant so you should assume some level of haste, otherwise I'd have titled it *Considered Musings*

    Oh, and does it really matter if royal mail doesn't have capital letters? This is a post on an internet forum not a formal letter to the queen (yes I know it's Queen).
  6. djb

    djb Member

    Only joking Dave, keep your hair on :icon_wink:

    I’m presuming the printers were absolutely mortified about the samples cock up? If not, run a mile.

    I got a beautiful samples pack from Solopress the other day. Arrived the day after I requested it and was followed up by a very polite email from their sales chap (and just the one email too, they haven’t been hounding me). Top marks to them.
  7. bigdave

    bigdave Moderator Staff Member

    The reason I was cross with them is because they contacted me promising me the moon on a stick but couldn't even deliver the stick! (I think this is why they're pestering people on twitter.)

    I did get an email from them eventually just said, "oopsy how silly of me. Glad you got it ok".

    The samples were of varying quality. Commercial stuff they did in 2008 is brilliant quality but samples dated 2010 are quite poor!.. dont think I'll risk using them.
  8. JohnRoss

    JohnRoss Member

    I did that many years ago when I was setting up as a freelancer: sent out fifty or sixty cvs on spec, with an extra page of self-advertising blurb, without realizing it was a few grams overweight for an ordinary letter. Surprisingly, it wasn't a disaster at all. Only about a third of them were returned, in most cases not because they refused to accept the letter, but because the business had closed down or whatever, and quite a few people were even kind enough to ring me up and tell me what had happened.
  9. printbar

    printbar Active Member

    I think we can all agree that the moral of the story here is to only print through me, boss or Peter....:icon_biggrin:
    Last edited: May 30, 2011
  10. Artyfart

    Artyfart Member

    Err BigDave you do make me laugh! lol Sorry but you do! You need to go here *shameless plug alert* URL REMOVED.

    Boss Hog: Soz dude, Dave does use us on occasion, thanks though.
    Last edited by a moderator: Apr 23, 2012
  11. dedwardp

    dedwardp Member

    I posted my mum a birthday card and she had to go and pay extra postage, even though it was a first class stamp on an ordinary sized letter effectively! Madness.

    ARRIVALS Well-Known Member

    I had this before. Accept it was for a birthday card. Couldn't believe it.
  13. Katedesign

    Katedesign Well-Known Member

    I've done it once on a mailing of over 500 calendars. One out of 500 - and that had to go to the snotty cow at the posh school... I'VE changed the name of the business now. Bet she used the calendar anyway!

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