I've been talking to the Customer Service Manager of a local digital print firm who's promised great prices on short run work with a fast turn around. I requested a sample pack on Friday last week but instead of a sample pack I got a card from the royal mail informing me the sender has under paid the postage by 34p so I would have to collect the letter and pay the 34p along with a £1 handling fee! Now, is it just me or is this massively unprofessional!? A substantial part of of their business is going to be delivering print to customers, do they really expect me to give them my business when they can't even get an envelope from them to me? To add to this, I requested a quote for some posters at 9am on Monday. I didn't get a response until almost 5pm yesterday! I know sometimes we all get a bit busy but ffs, 3 days!?! Even a little note confirming receipt of the email would do but to just leaving me hanging!.. The moral of this story... • Don't leave perspective clients hanging on for 3 days before you even acknowledge them. They will go elsewhere and wont come back! • Make sure your freebies / services don't cost the client unnecessarily! It's irritating to say the least and they might just name and shame you on the internet! (Not that I'd do that as it would be unprofessional of me.) • When a perspective client emails you to tell you that you need to look at how you're posting samples as it's cost them money unnecessarily, email them back as a matter of urgency!