Hi Guys and Girls.
I was wondering if someone can re-assure me, currently My hosts are having a few problems which started with a mass DDos attack now a Hardware failure. So to solve the problem to get the accounts up online i.e emails and everything else working they have restored a hard drive of about 1-2 months ago which has a clients site but has the holding page on.
I emailed the client yesterday to tell her what the problem was and she has completely taken it the wrong way and wants a full refund of the website - not a problem if I had a contract but I don't! She is threatening me with a court case, this was last night via a text, whilst I was out with some friends socialising on a weekend (she picked a brilliant time to ruin my evening!)
I think she doesn't quite understand that her website will be back online tomorrow a the the latest, so I can't see it being a problem, as I have notified her of the downtime.
What do you suggest I do, I can't really afford to refund her the payments so far as I have had to pay the developer to develop the site, so this is really out of the question - again I don't think it would have been a problem if I had a contract and she had signed it. Its definitely something that I am working on now as I don't want a repeat of this again.
Oh and I forgot to mention this is a client that wanted photo's done so I paid the photographer out of the budget for her to turn around and say that she doesn't like them after she gave me the instructions and showed me how she wanted photos taken.
Thanks for any help in advance.
Liam
I was wondering if someone can re-assure me, currently My hosts are having a few problems which started with a mass DDos attack now a Hardware failure. So to solve the problem to get the accounts up online i.e emails and everything else working they have restored a hard drive of about 1-2 months ago which has a clients site but has the holding page on.
I emailed the client yesterday to tell her what the problem was and she has completely taken it the wrong way and wants a full refund of the website - not a problem if I had a contract but I don't! She is threatening me with a court case, this was last night via a text, whilst I was out with some friends socialising on a weekend (she picked a brilliant time to ruin my evening!)
I think she doesn't quite understand that her website will be back online tomorrow a the the latest, so I can't see it being a problem, as I have notified her of the downtime.
What do you suggest I do, I can't really afford to refund her the payments so far as I have had to pay the developer to develop the site, so this is really out of the question - again I don't think it would have been a problem if I had a contract and she had signed it. Its definitely something that I am working on now as I don't want a repeat of this again.
Oh and I forgot to mention this is a client that wanted photo's done so I paid the photographer out of the budget for her to turn around and say that she doesn't like them after she gave me the instructions and showed me how she wanted photos taken.
Thanks for any help in advance.
Liam