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Adobe Illustrator jpeg to vector error!!!

Discussion in 'Adobe Forum:' started by Skipper_1987, Apr 29, 2015.

  1. Skipper_1987

    Skipper_1987 New Member

    Hi guys,

    I am hopeing you are able to help.

    I have started using Adobe Illustrator (today so please be kind!!! :icon_smile:) I am trying to convert our company logo, which is a simple 3 colour line drawing. When I try and convert it and error occurs stating "The operation cannot complete because of an unknown error [CANT]" - screen grab attached.

    The process I am currently following is: Open new doc, 'Place' the logo into the document, select the logo, select 'Image Trace' - 'Default'. It attempts to do it but at the end of the process it comes up with the above error. We have the logo in JPEG, PNG and PDF and I have tried all 3 version but the same error occurs each time.

    If you can give any advise it would be a huge benefit!!!

    Thank you all in advance.


    Attached Files:

  2. bonsdes

    bonsdes Member

    Have you tried opening the pdf through illustrator…might be easier/better result.
  3. Skipper_1987

    Skipper_1987 New Member

    Hi bonsdes,

    Thank you for coming back to me.

    When I open it from the PDF into Illustrator. Even when it is selected I am do not get the trace option. I found than another way to do it is to go 'Window' - 'Image Trace' however, this is all shaded out not allowing me to select anything when the image is selected...


  4. @GCarlD

    @GCarlD Well-Known Member

    That is strange, I'm not sure what could be causing this. What size is the file(s) you are working with?
  5. Skipper_1987

    Skipper_1987 New Member

    Hi CLHB,

    Thanks for coming back on this.

    JPEG is 70KB
    PDF is 4.8MB
    PNG is 462KB

    Best Wishes,

  6. @GCarlD

    @GCarlD Well-Known Member

    If you want you can send it over to me, I can take a look at it and see if that problem occurs.
    Skipper_1987 likes this.
  7. Skipper_1987

    Skipper_1987 New Member

  8. @GCarlD

    @GCarlD Well-Known Member

    Ok no problem
  9. Paul Murray

    Paul Murray Moderator Staff Member

    I'm betting the PDF is just a flat image embedded inside :)
  10. @GCarlD

    @GCarlD Well-Known Member

    All done, please PM me your e-mail address to send the file.

    What I had to do was re-save the file and then place it in Illustrator and work from there.
    Skipper_1987 likes this.
  11. Skipper_1987

    Skipper_1987 New Member

    Amazing - thank you so much! :icon_notworthy: I have messaged you!
  12. @GCarlD

    @GCarlD Well-Known Member

    No worries, I have e-mailed you the file :icon_smile:
  13. hankscorpio

    hankscorpio Moderator Staff Member

    Click the Embed button on the top of the screen.

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