Have you considered key performance indicators? That way you can agree some areas where you will monitor their work and you can use this as leverage during reviews etc. One kpi could be taking on tasks and challenges that they struggle with or don’t like... you can measure their performance...
I can share my experience of PrintNow. Not helpful or approachable IMHO. Avoid if you're planning to use with the Woocommerce integration, it simply doesn't work. They wanted us to pay for this custom development work to fix their broken plugin - thousands of $$$ were wasted with this company...
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