I'm just wondering what policies people/studios have in place in the event that a client isn't happy with the work presented to them? I'm rebranding in future with an agency-type approach, and want to get a contract and policy drawn up to protect myself and others I may work with. I did have a client in the past refuse options and expect me to redesign something without further payment since we agreed on an estimate, in which case I just took the payment hit and refused to work with them further. However, if this were to happen with a bigger client where the job was more than a few hours work, I'd like to know that I'm well within my right to demand and chase payment, especially as it could be days worth. So, what do/would you do in this scenario?