From the IM - this guy is actually quite a good client of mine, but appeared to have disengaged brain this afternoon: Me: Hello mate, how can I help? Client: I want some posters printed. 100, please. Me: No problem, that'll be [£XX] Client: That's more than I want to pay. Can I have them for [£XX * 0.25]? Me: Can't do it mate. I'd make a loss. Who're you getting that from, I should be using them as a supplier! Client: I haven't asked anyone else for a quote, don't wanna go behind your back! Me: Lol. Cheers! Still, flattery won't get you anywhere - can do you 10% off as it's you, but that's as good as it gets.... Client: Don't posters have VAT on them? Me: Ummm... yeah. Why? If you're registered you can claim it back, so it's another 20% off. Client: No, I was thinking that if they've got VAT then you can print them at that price and make the money back when you claim back *YOUR* VAT. Me: .... Me: Umm. I don't think VAT works the way you think it does, buddy. Will give you a call.... ==== So, anyone else got anything good?