At what point do freelance webdesigners need to become IT consultants, and how much responsibility do we need to take. One of my recent clients wanted hosted email, I was able to offer this to them this through my hosting (Business Catalyst) I set up 4 email addresses, the email accounts are accessible and managed through webmail. Simple. This is all well within my remit. However the client asked if she could have her mail set up on Mac Mail, and this is where I had fun and games, I have never had a problem setting up Mac Mail in the past (although my Gmail account is flakey) but I just couldn't make it work. The client is a single business woman, no IT department to help. My suspicions are that the ISP is blocking the necessary port, I've tried re-configuring, but not managed it yet, and to be honest I'm not sure I'm anywhere near qualified to start messing about with people's workstations . . . this is all beside the point. Now one of the other email account addressees has contact me saying she cant make webmail work on her ipad! I'm pretty sure this has nothing to do with me, it probably has more to do with her hardware, Internet connection and the fact that she's running Candy Crush Saga and a host of other apps at the same time. My question is how far do you go? and how do you advise clients? My IT skills aren't too bad, but I'm not prepared to make a rod for my back. My circumstances mean that I am usually building websites for start up businesses who don't have an IT dept and their IT knowledge is based on whatever youtube / DIY blog is currently popular. Another client asked me if I would set up parental controls on her Mac! Just where does it stop, where can I draw the line whilst still offering support?