I have just had some letterheads litho printed - the top corner of the letterhead is black with grey detail over the top, as well as the company name on top of this in yellow. On screen all looked fine and on my desk top printer all perfect! But when I got them back from the printer the black was not so dark and all my grey had disappeared! (was the same colour as the black). I don't get why if the black comes out lighter with litho printing my grey didn't also come out lighter?
They were extremely unhelpful saying my grey at 90% was too dark but would offer no guidance as to what percentage would work! Even though I had emailed prior to ordering to ask if there would be any problems with the design and they say 'no all looks fine'. Now they say they were only talking about bleed. Helpful printer anyone?
So please help - I have already wasted enough money. Is it just a matter of knocking it down from 90% to 80% black or would it need to be less than that??