HartleyWillprint BAD SERVICE!!!!!

[Chris Wiltshire!]

Hi there,

Just thought I would warn you of these time wasters.

I have had to get 2400 labels printed for some products such as shampoo, conditioner etc, for my client. I spoke to a sales manager and went through everything etc and had a quote of an agreed price of under £300 to get them printed, I then spoke to another sales person and everything was fine all good to go, so went out of my way to pick up a sample and paid £25 cash for it, so that my client can see the quality etc. The quality was alright, a bit thick and not totally water proof as they aren't a proper label company but it was the best that can be done with the amount that the clients wants to pay..

I then went over the price and details with the printer AGAIN and everything was fine and correct. The client then pays me ( paypal took a fee £11 ) so that I can put the order on, I then wait 2 days for them to print the labels but then I get a call from the printer saying that they have given me the wrong quote and its going to cost £1,702!!!!:icon_scared::icon_scared:

So basically they have costed me £45 as I have to refund the client (paypal will charge me again), Made me look stupid and wasted my clients time!.
:icon_cursing:

[Tony Hardy]

Have you got written proof and quotes etc? Even in electronic format?

[Chris Wiltshire!]

yeah, I spoke to them over the phone first and then they sent me the quote via email, it was also confirmed in person when I picked the samples up aswell.

[ARRIVALS]

Companies like this do my nut. I'd send them a letter, quite a snotty one, explaining everything they'd agreed to and then changed, then tell them you wont be working with them again.

Short of doing that, there's not a lot you can do, perhaps stand outside and warn other people off.

[MattyBalaam]

So basically they have costed me £45 as I have to refund the client (paypal will charge me again), Made me look stupid and wasted my clients time!.
:icon_cursing:

I can't help with the printers, but you can either part-refund with paypal for free (and also get back any percentage commission Paypal takes) or you can send a 'gift' payment, which also incurs no fees.

[Chris Wiltshire!]

Yeah its a pain,

They are also ignoring my emails now.

They were quick to answer when they were after the money but now they don't care. It feels as if they have ripped me off by quoting me a low price knowing I would buy a sample and then suddenly change the quote.

[Chris Wiltshire!]

I can't help with the printers, but you can either part-refund with paypal for free (and also get back any percentage commission Paypal takes) or you can send a 'gift' payment, which also incurs no fees.

Yeah luckily because I have refunded the client, paypal has also refunded the fees.

[HudsonDisplayServices]

Out of interest - what size were the labels, and how did you fulfil the order?

[bigdave]

I'd be tempted to sent the printer an invoice for your out of pocket expenses due to their misquotation.

[mcrman]

What size where the Labels?