Solo Press - Dissapointing!!

[Wayne-O]

Very dissapointed with an order recieved from Solo Press, the ink on my letterheads has rubbed onto the back of the others making the reverse of each look a mess, granted they were delivered within 24 hours but is this the downside to a quick turnaround?

Spoke to them about it but they are doing thier best not to refund/reprint, any printers have any advice as to why this may have happened to back up my complaint?

Thanking you

W

[smartsignsandprint]

Hi Wayne

speaking as a printer, if they have set off on the reverse then they shouldn't have a leg to stand on. As you say this culture of ultra fast turnaround create's it's own problems. If they still refuse to do anything tell them they are not fit for purpose so either reprint or refund, it is not a problem yo have created it is purely a technical issue at their end.

Good Luck

Mark

[smartsignsandprint]

sorry, just to clarify, this has likely happened due to them being cut to soon after printing, or over inking. There are additives for ink to increase the speed of drying but they create their own problems. If your design had heavy areas of inking then they shouldn't have cut them so early and made you aware of a delay, They have created a rod for their own back by promising fast tunrarounds for everything where some items are just not suited to it. As a printer though I see many customers where tunraround and price is king and that creates the treadmill that they seem to be on.

Personally I would offer the same (or simillar) prices but always allow 3-4 days turnaround, there is no point in sending a job out on 24hrs when you know it is just going to come bouncing back.

Mark

[Wayne-O]

Thanks Mark

Just the advice I needed, will go back to them with what you said.

Will just use a printer local to me next time!!

[Arhiann]

What the OP said. Trimmed too soon, the guilly puts a lot of pressure on the sheets.

Next thing you know people will be offering 24hour turnaround on reflex blue.

[Minuteman Press]

What Mark said.

[spottypenguin]

but isn't it also worth double-checking the ink levels of the file/s supplied? just in case

[smartsignsandprint]

What the OP said. Trimmed too soon, the guilly puts a lot of pressure on the sheets.

Next thing you know people will be offering 24hour turnaround on reflex blue.

That's given me a flashback to when I was training many years back. Every time we did a blue job you would hear "always remember, blue never dries!"

My boss went to a client once who had complained about a solid blue strip not drying, when he was in their waiting room he picked up a booklet which they had on display printed by someone else. When he went in he promptly smudged the blue on the booklet which had been printed months earlier.

"blue never dries" became a bit of a mantra

[Arhiann]

Yup, blue's a pain. So are metallics. Red can at times be a sod too.

[Katedesign]

What the OP said. Trimmed too soon, the guilly puts a lot of pressure on the sheets.

Next thing you know people will be offering 24hour turnaround on reflex blue.

Yeah, they took the 'dryers' out of reflex blue years ago - said it was carcigineous...do printers eat ink?!

Can also be the paper - Conqueror CX22 doesn't aid drying!