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  1. #21
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    T&C's

    have you read there T&C's - eeeek

    if you dont supply the print ready files correctly they can charge you £10..........!

    "If an artwork does not fulfil our requirements, it may be rejected and the whole order cancelled – in such case we will deduct £10 cancellation fee."

    like to know what anyone else thinks?

  2. #22
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    Whats wrong with picking up the phone to discuss the issues with the customer? Give them an opportunity to fix their artwork.

    The £10 cancellation fee is just shocking.

  3. #23
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    Your not wrong - I would feel really uneasy about doing that.

    You can order online on the PrinterPeople.biz website - I get some very weird and wonderful artwork uploads I can tell you! but I've never charged someone who can only use word for the business card design.

    Business card, thats £50 please - dont like the look of your artwork have £40 back. That will never stand up in court.

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