talbot649

I never imagined that Print Carrier would refuse a reprint/refund when the goods they supplied me were so clearly faulty, but they hide behind their German base, confident that their order values are so low that no individual would pursue them through the courts. And they are right.

When my solicitor advised me that is was not worth pursuing them through the small claims courts and then paying to make the judgement enforecable in Germany, I advised Print Carrier that unless they corrected their error I would publish a website exposing their poor service. The UK office basically laughed at me.

So that's what I did, in January 2009. I created a site called print-carrier-problems.com and drew together the experiences posted by other people. I then wrote to Gunther Makowski (the owner) and advised him why I had done what I had done. Print Carrier immediately appointed a solicitor who informed me that Print Carrier were to sue me unless I removed certain content. I was also instructed to sign an agreement to pay them 5000 euros for any future indiscretion.

I fought them for a few weeks, as Print Carrier could only force me to correct minor inconsistencie and remove a slogan that they took exception to. When I had to rescind the domain name for copyright infringement I took the whole site down.

I therefore think it is hugely important that ANYONE who has suffered poor service from Print Carrier post their experiences on the forums. Only by highlighting these issues can we prevent others from being stung.

I'm happy to post the correspondence from the German solicitors, as anyone else who they try to bully should gain confidence from the fact that their final letter advised me they would sue me for 50,000 euros unless I paid their legal fees of 1,500 euros. I refused.