Quote:
Originally Posted by Boss Hog
All this should have been negotiated and agreed prior to taking on the job, basically the professional thing to do is assign all copyright to your client, if you feel you want to charge extra for the brand you have created you will have to see if your client is now happy to pay for this. In future you must discuss with your client exactly what you will be doing and how much you charge for each part, so everybody knows where they are.
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The problem was that the job started as a basic logo design and then the client kept coming back for separate items, which then meant that the overall job had turned into full company branding. The client had not mentioned the additional items in the briefing session initially. I don't have a problem with clients coming back for extra bits, but I would have perhaps approached the job differently if I had known all the info up front.
Is it best to compile a baseline pricelist to enable easy quoting for addons like this?
At present we usually quote based on esimated design time with set costs for regular items such as logo design. The problem lies in jobs like this that evolve from what was originally requested or in a series of additional items.
When is the right time to step in an notify the client that they have gone past what was originally agreed?
I would be keen to hear what practices other companies use for quoting and dealing with clients as it is sometimes hard to be upfront about all the costs and what they will get if the client is not upfront about their requirements.......